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Error Reports

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Dear MS 

I have a question that I would like answered by a real life human being please. If I've got MS XP on my computer and when there is an error with my internet as there was today where I was working mid stream on a number of pages trying to work my google mail acc and contact another company website at the same time when the whole thing decided to crash. Full Stop.

That is what happened anyway but its not why i'm contacting you. I just what to let you know for what its worth that after this happened an error report dialogue box appeared and offered to send a report of this mini disaster to the company. Well I don't normally send on a report but to day I though well,,, why not.  So I sent it on!

Well the outcome was a frozen error report dialogue box on my screen that blocked my view and which could only be removed by clicking "don't send". That some how feels ironic or idiotic. The error report is broken what chance have we when something thats actually a problem occurs. Will I have to ring customer service. I dread the thought. 

Yours Sincerely

John Grogan


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